Office and Cancellation Policies

Appointments

You may request appointments online through the patient portal (mypatientvisit.com) by clicking on “Request Appointment” and providing any details that are pertinent. We will check availability and confirm as soon as possible. You may also email office@optimalselfmd.com or call to make appointments. Please leave us a message!

Emails / Patient Portal

You are encouraged to communicate via the Patient Portal (mypatientvisit.com) since it is private and secure, and allows us to track conversations for reference. Our office ID is ORLRBU. We check portal messages frequently except on weekends and will usually reply the same day, and always within 2 business days. Our general email address is office@optimalselfmd.com and should be used in the event of lack of portal access.

Calling or Faxing Us

Office Phone: 864-214-5232 Fax: 864-626-0609 You may call the office during business hours for immediate questions or concerns and leave a message on the house phone, which we check throughout the day. Please leave us a message if we cannot answer. Our fax number can be used for sending your medical records.

Text

If you are on a membership plan that includes direct text message access to Dr. Katherine, you may use that for communication of urgent or short messages and questions during the hours between 6 am and 9 pm. Please do not text the office phone, as it is not set up for that.

Emergency Contact

In case of an emergency, as long as it is not life threatening, text Dr. K, portal message us, or call the office phone. Of course you must use common sense and call 911 or proceed to the nearest emergency room for true  emergencies such as allergic reactions or chest pain. Be aware Dr. Katherine is not on call for these things unless you are a membership patient, but definitely wants to know if you are experiencing any health problems so she can be of assistance to you. If you are one of Dr. Shawn's surgical patients, you should have his and Brandy's cell phone numbers handy.

Prescription Refills

We try to update all prescriptions at the time of your scheduled visit. Refill requests between scheduled appointments are complimentary for all patients currently enrolled in a membership plan. Otherwise, these will incur a $75 charge and you must have a credit card on file. For any prescription refills, you must have been seen in the office in the previous 6 months. If this is not the case, please call and make an appointment. All prescription requests need to be made through the patient portal. 

Supplement Refills

We rely on the highest quality and safest supplements to achieve results. Most supplements will come from Xymogen/Wholescripts, Researched Nutritionals, Designs For Health, Pure Encapsulations, or FullScript. You will have gotten a link from us with your first recommendation. Bookmark those sites and save the login information for future use. As a membership patient, you get 20% off professional grade supplements when purchased in the office, so let us know when you are running low and we can order those for you or ship directly to you.

Referrals

We appreciate your referrals and take it as a compliment. In fact, that's how we get most of our new patients. However, all prospective patients for Dr. Katherine must go through the application process and be interviewed just like you were to ensure readiness and a good fit. Notify Ashlee and we will take it from there!

Office Etiquette

Our office is small and we try to maintain a quiet and soothing environment. For this reason we ask that cellphone use be minimized, especially when in open areas like the IV lounge. We sometimes keep our front door locked and require that our patients “buzz in” at the time of the appointment. This is to maximize security and minimize interruptions at the office that might disrupt flow. We try to protect the office environment in order to provide our patients with a personalized, safe and discreet experience.

Cancellations

We understand that schedules change and unavoidable scheduling conflicts arise. Because we are a small practice and see fewer patients per day than a conventional office, it can be very disruptive to our business. Please make every effort to cancel your appointment at least 3 business days in advance to allow us to fill that time slot. We send out reminder texts and emails requesting appointment confirmation. You can cancel by replying to one of those, leaving us a voicemail, or sending us an email. We consider anything less than 24 hours before your scheduled appointment to be a late cancellation.

Late cancellations and no-shows for procedure bookings will forfeit any deposit paid to hold your appointment.  For future procedure appointments you will be asked to pay in advance. 

For cancellations less than 24 hours in advance or no-shows, we reserve the right to charge a cancellation fee of 50% of your visit fee and to require pre-payment before rescheduling you. Habitual offenders will not be rescheduled.

Cancellations can be emailed to office@optimalselfmd.com, made through the portal, or called in to the office at 864.214.5232.

Privacy Policy

OptimalSelf MD will use the information you provide on our email subscription forms to be in touch with you and to provide updates and marketing. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us. We will treat your information with respect, and will not share your contact information with anyone else.