Cancellation Policy

We understand that schedules change, people get sick, and unavoidable scheduling conflicts arise. Because we are a small practice with a waiting list and see fewer patients per day than a conventional office, it can be very disruptive to our business. Please make every effort to cancel your appointment at least 3 business days in advance to allow us to fill that time slot. We send out reminder texts and emails requesting appointment confirmation. You can cancel by replying to one of those, leaving us a voicemail, or sending us an email. We consider anything less than 48 hours before your scheduled appointment to be a late cancellation.

Appointments for any procedures requiring a significant amount of planning and time blocked off of our schedule require a 50% deposit. This is refundable if you reschedule or cancel more than 48 hours in advance. If it is a late cancellation or you do not show up, it serves as your cancellation fee and is non-refundable. For future procedure appointments you will be asked to pay in full in advance.

For cancellations less than 48 hours in advance of consultations or appointments with Dr. Katherine we will charge a fee of $125. No-shows for scheduled appointments will be charged the full amount of your visit. We may require pre-payment before rescheduling you. Habitual offenders will not be rescheduled.

Late cancellations or no-shows for surgical consultations will forfeit the $100 fee charged at the time of scheduling.

Late cancellations or no-shows for aesthetic appointments will be charged 50% of your anticipated visit fee. Habitual offenders will not be rescheduled, or will be required to pay in advance.

LATE ARRIVALS

It is very important to arrive to your appointment on time. If you arrive 15 minutes late to your appointment, it is likely you will need to reschedule. We will make every effort to accommodate your appointment if time permits and at the discretion of the service provider. If we are not able to accommodate your appointment in the schedule on the same day, the cancellation/no show fee outlined above will be assessed.

CONFIRMATION REMINDERS

As a courtesy, we will send out email and SMS messages to confirm your service appointments three days prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore all our appointments are confirmed by phone 48 hours prior to the appointment as well. Please ensure that we have your current mobile number on file so that we can reach you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and help us service our guests better by providing enough notice to avoid the cancellation fees.

Cancellations can be emailed to office@optimalselfmd.com, made through the portal, or called in to the office at 864.214.5232. Please leave a message or we will not know you called!